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FAQ

General

  1. You can shop online on VitaHealth Online Shopping Mall in just a few simple steps.
  2. Register or log in to your account / check out as a guest.
  3. Go to the product page and click on ‘add to cart’.
  4. If you have a promo code, enter it and click on ‘apply’.
  5. Click on ‘checkout’.
  6. Fill in your billing and shipping details, then select your preferred payment option, then click on ‘place order’ to proceed with the payment.
  7. You will receive an order confirmation email shortly after you have successfully placed your order.

All products sold on VitaHealth Online Shopping Mall have a shelf life above 6 months, unless otherwise stated.

For enquiries, you may contact our Customer Care Team at 1800-18-3288 or ecomm.admin@vitalifesciences.com.my. We are more than happy to help.

VitaHealth is committed to complying with the Personal Data Privacy Act 2010. All your personal data, including names, addresses or e-mail addresses is not leased or sold to anyone. For more detailed information on this subject, please refer to our Privacy Policy.

Delivery

Your order will be processed and shipped within 3-5 business days from the order date. All delivery lead times are estimates only. We do everything we can to ensure your order is delivered in a timely manner but are not responsible for any delayed or unsuccessful deliveries.

At present, VitaHealth Online Shopping Mall only delivers orders within Malaysia.

As soon as you have submitted your order, the delivery address is verified. It is not possible to make any changes to the address details.

Yes, you have an option to enter a different delivery address during the checkout process.

No, all purchases need to be made online.

We are unable to deliver to a PO Box address as all parcels need to be signed and acknowledged receipt. Please be sure that someone will be available at the address you provided to take receipt of the parcel.

Promotional Code

A promotional code can only be used within its validity period, for online purchases at VitaHealth Online Shopping Mall. To apply, please enter your promotional code at checkout. The price reduction of your promotional code will be reflected in your order summary.

Your promotional code may be rejected if:

  1. You have entered the promotional code incorrectly,
  2. The promotional code has expired,
  3. The promotional code is limited to a set quantity of purchases and the limit has already been met, or
  4. The item ordered is not available for discounts as designated.

Return and Refund

In the event that you receive an incorrect or defective item, or your ordered item is missing, you may return the item(s) in its original packaging with its invoice and free gifts (if any). You can opt for an exchange or a refund through your payment account.

Please contact us at 1800-18-3288 or ecomm.admin@vitalifesciences.com.my within 7 business days upon goods received with the following supporting information:

  1. Order number
  2. Order received date
  3. Name of item
  4. Reason of return
  5. Photo evidence

The customer will have to bear the delivery costs incurred during the return process.

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