Online Shopping FAQs
- How can I shop online?
You can shop online on VitaHealth Online Shopping Mall in just a few simple steps.
- Register or log in to your account / check out as a guest.
- Go to the product page and click on ‘add to cart’.
- If you have a promo code, enter it and click on ‘apply’.
- Click on ‘checkout’.
- Fill in your billing and shipping details, then select your preferred payment option, then click on ‘place order’ to proceed with the payment.
- You will receive an order confirmation email shortly after you have successfully placed your order.
- What is the expiration date for products sold on VitaHealth Online Shopping Mall?
All products sold on VitaHealth Online Shopping Mall have a shelf life above 6 months, unless otherwise stated.
- How can I obtain more information or advice about VitaHealth products?
For enquiries, you may contact our Customer Care Team at 1800-18-3288 or firstname.lastname@example.org. We are more than happy to help.
- Is the information I disclose kept private?
- How do I know my order has been accepted?
As soon as we receive your order, we will send you an Order Acknowledgement e-mail confirming your order details. If you do not receive the e-mail within a few minutes, please check your spam or junk folder just in case the e-mail got delivered there instead of to your inbox; or contact us at 1800-18-3288 or email@example.com for further assistance.
- Can I change my order?
Unfortunately, you are unable to change your order online once you completed checkout.
- When will I receive my order?
Your order will be processed and shipped within 3-5 business days from the order date. All delivery lead times are estimates only. We do everything we can to ensure your order is delivered in a timely manner but are not responsible for any delayed or unsuccessful deliveries.
- Do you deliver orders outside of Malaysia?
At present, VitaHealth Online Shopping Mall only delivers orders within Malaysia.
- Can I change my delivery address?
As soon as you have submitted your order, the delivery address is verified. It is not possible to make any changes to the address details.
- Can I send my order to a different address from my billing address?
Yes, you have an option to enter a different delivery address during the checkout process.
- Can I collect my order?
No, all purchases need to be made online.
- Can I have my order delivered to a PO Box address?
We are unable to deliver to a PO Box address as all parcels need to be signed and acknowledged receipt. Please be sure that someone will be available at the address you provided to take receipt of the parcel.
- How can I track the delivery of my order?
Once your order is ready to be shipped, you will receive an email with the tracking information. This information can also be found in your account. To check your parcel’s progress, just follow the tracker link provided.
- What if my order does not reach as expected?
If your order does not reach you within 5 business days, please contact us at 1800-18-3288 or firstname.lastname@example.org for further assistance.
- What are the delivery charges?
Delivery charges may apply to your order. The fees may vary depending on the location and size of your order.
- For West Malaysia, the delivery charge is RM8.00.
- For East Malaysia, the delivery charge is RM12.00.
- For orders of RM128 and above (after deducting promo code), delivery is free of charge.
- How do I use a promotional code?
A promotional code can only be used within its validity period, for online purchases at VitaHealth Online Shopping Mall. To apply, please enter your promotional code at checkout. The price reduction of your promotional code will be reflected in your order summary.
- What if my promotional code does not work?
Your promotional code may be rejected if:
- You have entered the promotional code incorrectly,
- The promotional code has expired,
- The promotional code is limited to a set quantity of purchases and the limit has already been met, or
- The item ordered is not available for discounts as designated.
Return & refund
- What if the item I receive is incorrect or defective?
In the event that you receive an incorrect or defective item, or your ordered item is missing, you may return the item(s) in its original packaging with its invoice and free gifts (if any). You can opt for an exchange or a refund through your payment account.
- How can I initiate an exchange or refund?
Please contact us at 1800-18-3288 or email@example.com within 7 business days upon goods received with the following supporting information:
- Order number
- Order received date
- Name of item
- Reason of return
- Photo evidence
The customer will have to bear the delivery costs incurred during the return process.
- When can I receive a replacement item?
Upon receipt of the returned package, please allow 3-5 business days for exchange or refund processes. Confirmation of exchange or refund will be notified via firstname.lastname@example.org.
- When will I receive my refund?
Your refund will be processed immediately once your Return/Refund or Cancellation Request Case has been approved. It will take up to 14 days for your refund to be released. Refund will not be processed should the goods returned is incomplete or not in their original condition.
- Will I be refunded with my shipping fee for successful refunds?
Yes, the shipping fee paid during your purchase will be refunded if and only if you request for refund for the whole order.